From course registration to account billing, our frequently asked questions will help you navigate the Student Portal and get you in touch with our team.
Yes, you must create a new account or log in to your existing account in order to register for a course and access student services.
Please note each student must have their own account. For security, you may not register for courses or manage an account on another person’s behalf.
To reset your online credentials via email, click “Forgot username?” or “Forgot password?” on the login page and follow the prompts. Be sure to check your spam folder and add The Jones Institute to your email contacts to ensure deliverability.
Please note your username is the same as your email address.
To register for a course, follow the instructions below.
Please note while we do accept registration requests by phone, you will likely experience a delay due to limited staffing. If you are unable to register online, please call (760) 942-0647.
You may also contact us for a registration form that can be submitted via email or standard mail.
Traditional Jones Counterstrain and Fascial Counterstrain courses are $749 each which includes an early bird discount. Tuition increases to $799 for registrations completed within 60 days of the course start date. All other tuition rates vary by course.
Yes, on the course information page, click “Notify me when a spot opens up” to be added to the waitlist. No payment will be required. If additional spots become available, we’ll notify all students on the waitlist via email and allow registration on a first come, first served basis.
Once you’ve successfully registered for a course, you will receive a purchase confirmation via email. You can also find purchased courses by clicking "My Orders" or "Upcoming Courses" from the account dashboard.
Important: Courses may be rescheduled or cancelled based on attendance and other unforeseen circumstances. We recommend students carefully check the terms and conditions of their preferred airline, hotel, and rental car company before booking travel or wait until they have received a course confirmation letter 3-4 weeks prior to the course start date. Please note students are responsible for their own travel arrangements and all associated costs regardless of the status of their course.
To cancel a course, please complete the Course Cancellation Request form. Requests submitted via email or phone will not be accepted. For more information on our cancellation policy, please refer to Terms and Conditions found under FAQ.
Please refer to Terms and Conditions for our refund policy. This document can be found under FAQ.
To transfer your tuition to a different course, please complete the Course Cancellation Request form. Requests submitted via email or phone will not be accepted. For more information on our tuition transfer policy, please refer to Terms and Conditions found under FAQ.
Yes, however credit hours may vary by course. Please review your preferred course description for more details. Full participation is required for credit. Certification tests do not qualify for credit.
Yes, we are a NCBTMB Approved Continuing Education Provider (APCE).
The Jones Institute applies for CE approval when required by the state in which the course is being held. If you are traveling to a different state to take a course, you will need to check with your state board to get approval. Required approval numbers are located at the bottom of your course completion certificate.
We accept checks and all major credit cards (Visa, Mastercard, American Express, and Discover).
Unless a payment plan is available, all payments must be made in full upon registration.
Upon purchase, you will receive an email with instructions on how to activate your voucher. All vouchers include a voucher number and security code.
Once your voucher has been activated, you will receive a confirmation email. Please save this email for future reference.
To apply a credit or voucher to your registration, follow the instructions below.
Credits and vouchers do not expire. Please note credits and vouchers must be applied at checkout. We are unable to apply them retroactively once your registration is complete.
Yes, current discounts include:
We also offer occasional discounts via email. You can opt in to receive marketing emails in your account settings.
If your manual was lost or damaged and issued within the last two years, you may purchase a new one for $65 plus shipping. Please contact us to request a new manual.
Yes, please call (760) 942-0647 to purchase a gift card.