From course registration to account billing, our frequently asked questions will help you navigate the Student Portal and get you in touch with our team.
Yes, you must create a new account or log in to your existing account in order to register for a course and access student services.
Please note each student must have their own account. For security, you may not register for courses or manage an account on another person’s behalf.
To reset your online credentials via email, click “Forgot username?” or “Forgot password?” on the login page and follow the prompts. Be sure to check your spam folder and add The Jones Institute to your email contacts to ensure deliverability.
Please note your username is the same as your email address.
To register for a course, follow the instructions below.
If you are unable to register online, please email email@example.com for a registration form which can be returned via email or standard mail. All courses are subject to availability and may sell out before a registration form can be processed.
Tuition varies by course type and content. Please review event details to see the current rate of your preferred course or online education content.
Yes, on the course information page, click “Notify me when a spot opens up” to be added to the waitlist. No payment will be required. If additional spots become available, we’ll notify all students on the waitlist via email and allow registration on a first come, first served basis.
Once you’ve successfully registered for a course, you will receive a purchase confirmation via email. You can also find purchased courses by clicking "My Orders" or "Upcoming Courses" from the account dashboard.
Important: Courses may be rescheduled or cancelled based on attendance and other unforeseen circumstances. We recommend students carefully check the terms and conditions of their preferred airline, hotel, and rental car company before booking travel or wait until they have received a course confirmation letter 3-4 weeks prior to the course start date. Please note students are responsible for their own travel arrangements and all associated costs regardless of the status of their course.
To cancel a course, please complete the Course Cancellation Request form. Requests submitted via email or phone will not be accepted. For more information on our cancellation policy, please refer to Terms and Conditions found under FAQ.
Please refer to Terms and Conditions for our refund policy. This document can be found under FAQ.
To transfer your tuition to a different course, please complete the Course Cancellation Request form. Requests submitted via email or phone will not be accepted. For more information on our tuition transfer policy, please refer to Terms and Conditions found under FAQ.
To check CEUs for a specific course, please refer to the applicable course description. Please refer to FAQ for additional information.
Yes, we are a NCBTMB Approved Continuing Education Provider (APCE) and seek CEU approval for physical therapy licensure in the states in which courses are held. Please refer to FAQ for further information regarding approved CEUs for physical therapists.
We accept checks and all major credit cards (Visa, Mastercard, American Express, and Discover).
Unless a payment plan is available, all payments must be made in full upon registration.
Upon purchase, you will receive an email with instructions on how to activate your voucher. All vouchers include a voucher number and security code.
Once your voucher has been activated, you will receive a confirmation email. Please save this email for future reference.
To apply a credit or voucher to your registration, follow the instructions below.
Credits and vouchers do not expire. Please note credits and vouchers must be applied at checkout. We are unable to apply them retroactively once your registration is complete.
Yes, current discounts include:
We also offer occasional discounts via email. You can opt in to receive marketing emails in your account settings.
If your manual was lost or damaged and issued within the last two years, you may purchase a new one for $65 plus shipping. Please email firstname.lastname@example.org to request a new manual.
Yes, please email email@example.com to purchase a gift card.